Shipping & Returns

Shipping Policy

  • Please make sure that your address is entered correctly and includes all relevant or required information to ensure that your item is properly delivered. The use of correct building/apartment/street numbers or abbreviations is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

  • All orders are subject to a processing time that is separate from the time it takes for a shipment to reach its destination once it has been picked up by the applicable carrier. After your payment is authorized and verified, standard orders may still take 2 business days to process. This is just an estimate and does not include weekends, holidays, or pandemics. 

  • Please note that domestic orders may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the final destination of the order. When your order has been shipped, you will receive an email with tracking information. Your final shipping cost is displayed at the point of checkout.

  • Shipping fees are non-refundable. If you refuse any shipments from chesterandpark.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

  • We ship via USPS. Expedited shipping is not available to a PO Box.

  • Chester & Park does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

  • Additionally, we reserve the right to solely define and limit, refuse, or cancel orders from customers at any time.

 

Return & Refund Policy

  • Chester & Park's Return & Refund Policy applies to items purchased online at www.chesterandpark.com.
     

  • Items must be in original condition, unworn and unwashed. All paperwork, packaging, and accessories, must be included with tags attached.

  • Returns will be refunded via the original method of payment used to place the order. If that is unavailable then you will be refunded to in the form of an E-Gift Card.

  • You will be responsible for covering the shipping costs to return your item(s) and all shipping charges are non-refundable. 
     

  • Items must be sent back within 30 days of the delivery date.

  • Please allow 5-7 business days for us to process your return once it is received.
     

  • Chester & Park is not liable for any return packages that may get lost or stolen in-transit. Please keep proof of postage and/or return tracking number when shipping back your returns.