Frequently Asked Questions

Frequently asked questions

When will I get my order?

Orders usually ship out within 3-5 business days. Due to Covid-19, it may take longer to process your order. You'll get an email with the tracking number once your order is processed. Please see the Shipping Policy for more information.

What is the return policy?

Please see our Return & Refund Policy.

How do I change/cancel my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible. If you need to make any changes or cancel your order, please contact us by email as soon as possible. However, if the order has already been processed, we are unable to make any changes or cancellations. You are welcome to return your items in accordance with our Returns & Refund Policy once your order has been delivered to you.

I want to collab! How do I start?

Here's how to start: 1. Tag @chesterandpark and #chesterandpark in your Instagram posts with our wear! 2. Send us an email with links to your social media handles to: We can’t wait to see how you style! <3

Do you ship internationally?

Currently, we only ship domestically in the U.S. But as our business expands, hopefully we will be able to ship our wear all over the world!

What payment methods are accepted?

Paypal and credit/debit cards are accepted. Payments should up as Original Fashion.